Sustainability is no longer an option in the hospitality industry—it’s a necessity. Under the visionary leadership of Refhan Razeen, General Manager of Shangri-La Hambantota, the resort has taken a groundbreaking approach to sustainability with its 18R Green Passport initiative.
This revolutionary concept extends beyond the traditional Reduce, Reuse, Recycle mantra, introducing 18 sustainability principles that transform waste into value and reshape how luxury tourism interacts with the environment.
From advanced waste management and eco-conscious purchasing to community engagement and technological innovation, the 18R model integrates sustainability into every aspect of the resort’s operations. Guests are not only invited to experience world-class hospitality but also to actively participate in a movement that is redefining responsible tourism.
In this conversation, Refhan Razeen shares insights into the 18R Green Passport initiative, its impact on the environment and local communities, and how it is setting a new benchmark for sustainable luxury travel.
Q: What is the 18R Green Passport initiative, and how did it originate?
A: The 18R Green Passport is our comprehensive approach to sustainability at Shangri-La Hambantota. It evolved from the traditional 3Rs—Reduce, Reuse, Recycle—and expanded through various stages to 5R, 7R, 12R, and now 18R. Each stage introduced new principles such as Robotics, Rest, and Recharge, adding layers of efficiency and innovation to our environmental efforts. Our goal is to return everything we use back to nature in an eco-friendly manner, transforming waste into value and making sustainability a core aspect of our operations.
Q: How does the 18R model differ from traditional sustainability practices?
A: Traditional sustainability often focuses on the basic 3Rs. Our 18R model goes beyond by integrating advanced principles and technology. For example, we use smart tracking systems and automation to monitor and optimise our sustainability efforts in real-time. This allows us to manage energy efficiently, convert waste effectively, and continuously refine our processes for maximum environmental benefit.
Q: Can you provide examples of how waste is managed under this initiative?
A: Certainly. Food waste that doesn’t end up on guests’ plates is either composted or used as feed for local farms. We’ve minimised single-use plastics and creatively repurpose materials wherever possible. Guest rooms are equipped with waste segregation systems, complete with user-friendly instructions, encouraging guests to participate in our recycling efforts.
Q: How do guests engage with the 18R Green Passport during their stay?
A: From check-in, guests are introduced to the 18R concept. We offer interactive workshops and behind-the-scenes tours that showcase how we transform waste into valuable resources. These experiences aim to inspire guests to adopt similar sustainable practices in their daily lives.
Q: What role does technology play in the 18R initiative?
A: Technology is central to our approach. By implementing smart tracking and automation, we can monitor energy usage, waste production, and other key metrics in real-time. This data-driven approach enables us to make informed decisions, optimise resource use, and ensure that our sustainability efforts are both effective and efficient.
Q: How has the local community been involved in this initiative?
A: We’ve established partnerships with local communities to promote education and economic growth. For instance, we collaborate with waste collectors, artisans, and schools, providing them with opportunities to benefit from our sustainability programmes. This not only helps the environment but also empowers the people in our surrounding areas.
Q: What impact has the 18R Green Passport had on guests?
A: Many guests find their stay to be more than just a vacation; it’s an eye-opening experience. They leave inspired to implement sustainable practices in their own lives, whether it’s starting composting or rethinking their consumption habits. One guest remarked, “I came here for the luxury, but I left with a purpose,” which encapsulates the transformative impact we aim to achieve.
Q: What are the future goals for the 18R Green Passport initiative?
A: We’re committed to continuously evolving our sustainability practices. Our vision is to set a benchmark in the hospitality industry where luxury coexists with responsibility. We aim to inspire other establishments to adopt similar models, contributing to a global movement towards more sustainable tourism.
Q: How can guests participate in the 18R initiative during their stay?
A: Guests can engage by utilising the waste segregation systems in their rooms, attending our sustainability workshops, and taking part in tours that highlight our eco-friendly practices. We encourage guests to ask questions and provide feedback, as their involvement is crucial to the success of our initiative.
Q: What message would you like to convey to potential guests about the 18R Green Passport?
A: Choosing to stay at Shangri-La Hambantota means becoming part of a movement that demonstrates how waste can be transformed into value and how tourism can be sustainable. We invite guests to join us in shaping a greener tomorrow, ensuring that every small action contributes to a significant positive impact on our planet.
