Janashakthi Finance PLC, a subsidiary of JXG (Janashakthi Group), recently celebrated Customer Service Week 2026 under the theme ‘Extra Mile’, bringing customers and employees together to recognise the relationships and commitment to service that support its business.
Taking place during the Company’s 45th anniversary year, the celebrations provided an opportunity to thank customers for their continued trust and loyalty, while recognising the contributions of employees across the organisation.
Branch-level engagements provided opportunities for employees to connect with customers, express their appreciation, and strengthen relationships beyond everyday financial transactions. The week also featured staff recognition initiatives, acknowledging the contributions of front- and back-office teams in meeting customer needs and supporting day-to-day service delivery.
Discussing the scope of Customer Service Week 2026, Sithambaram Sri Ganendran, Chief Executive Officer of Janashakthi Finance PLC, said, “Our 45-year journey has been built on the trust of our customers. We continue to value for that trust by listening carefully, responding promptly, and taking responsibility for resolving their concerns. Customer Service Week reinforces a standard we expect throughout the year: every team, whether at a branch or behind the scenes, has a role to play in serving our customers well.”
The ‘Extra Mile’ theme reinforced the importance of understanding each customer’s circumstances, providing clear information, and following through on service commitments. It also highlighted the shared responsibility of customer-facing employees and support teams in improving service consistency and responsiveness.
Dharana Korale Arachchi, Head of Marketing at Janashakthi Finance PLC, further added, “Customer Service Week gave our teams an opportunity to spend time with customers, thank them for their loyalty, and recognise the employees who support them each day. These interactions help us better understand what customers value and where we can improve. Our primary focus is on carrying that understanding into the service we provide throughout the year.”
Janashakthi Finance will continue to nurture on these relationships, responding to evolving customer needs and strengthening service standards across its operations.
